Privacy Policy
Loopitour (“Loopitour”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, and protect personal data when you visit or use https://loopitour.com
, contact us, submit a booking request, subscribe to updates, or otherwise interact with our services.
This Privacy Policy is intended to comply with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable Portuguese data protection law.
Data Controller
The controller responsible for the processing of your personal data is:
Taïbat Vanroth
Trading as: Loopitour
Address: R. Heliodoro Salgado 1, 1170-028 Lisboa, Portugal
Email: loopitour@gmail.com
Phone: (+351) 925 987 650
If you have any privacy-related questions or wish to exercise your rights, you may contact us using the contact details above.
Scope of This Privacy Policy
This Privacy Policy applies to personal data collected through:
the Loopitour website;
contact and booking request forms;
email, phone, and direct communications;
newsletters or marketing communications, if you choose to receive them; and
other interactions related to our services.
This Privacy Policy does not apply to third-party websites or services that may be linked from our website and that we do not control.
Personal Data We Collect
Depending on how you interact with us, we may collect the following categories of personal data.
3.1 Information you provide directly
When you contact us or submit a booking or inquiry form, we may collect:
your name;
email address;
phone number;
message content;
selected tour or service;
preferred date and time;
number of participants; and
any other information you choose to provide.
3.2 Booking-related information
If you request or confirm a tour or service, we may collect information necessary to organise and provide the requested experience, such as:
booking details;
tour selection;
schedule preferences;
participant details required to deliver the service; and
communications related to booking confirmation, changes, or cancellations.
3.3 Special categories of personal data
In limited cases, you may choose to provide information relating to health, accessibility needs, disabilities, allergies, dietary requirements, or similar matters where this is necessary to organise a safe and suitable experience.
We will only process this type of data where:
you have given your explicit consent;
processing is necessary to protect your vital interests or those of another person; or
another exception permitted under applicable law applies.
Please provide only the information that is strictly necessary.
3.4 Information collected automatically
When you use our website, we may automatically collect technical and usage information such as:
IP address;
browser type and version;
device type;
operating system;
referring pages and URLs;
pages visited;
date and time of access;
interactions with the website; and
cookie and consent preferences.
3.5 Cookies and similar technologies
We may collect information through cookies and similar technologies to operate the website, remember preferences, measure website usage, and, where applicable, support analytics and marketing.
Purposes of Processing and Legal Bases
Where the GDPR applies, we process personal data only where we have a valid legal basis.
4.1 To respond to inquiries
We use your personal data to answer messages sent through the website, by email, or by phone.
Legal basis: legitimate interests in responding to inquiries and managing our services, or steps taken at your request before entering into a contract.
4.2 To manage booking requests and provide services
We use your personal data to receive, review, confirm, organise, and provide requested tours and related services.
Legal basis: performance of a contract or steps taken at your request before entering into a contract.
4.3 To communicate about your booking or service
We may send you service-related communications about confirmations, changes, logistics, availability, cancellations, or similar matters.
Legal basis: performance of a contract and legitimate interests in administering our services.
4.4 To improve the website and user experience
We may use technical and usage data to maintain, secure, troubleshoot, and improve the website and its performance.
Legal basis: legitimate interests in operating and improving our website and, where required by law, your consent for non-essential analytics technologies.
4.5 To send marketing communications
If you subscribe to our newsletter or otherwise consent, we may send you promotional communications about our services, offers, or updates.
Legal basis: your consent, or legitimate interests where permitted by applicable law.
You may unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.
4.6 To comply with legal obligations
We may process personal data where necessary to comply with legal, tax, accounting, consumer protection, or regulatory obligations.
Legal basis: compliance with a legal obligation.
4.7 To protect our rights and ensure security
We may process personal data to prevent fraud, misuse, security incidents, and to enforce our legal rights.
Legal basis: legitimate interests and, where applicable, compliance with legal obligations.
Cookies
We use cookies and similar technologies for the following purposes:
Strictly necessary cookies to enable the website to function properly;
Preference cookies to remember your settings;
Statistics cookies to understand how the website is used; and
Marketing cookies to support advertising or similar marketing activities, where used.
Where required by applicable law, we ask for your consent before placing or using non-essential cookies, including statistics and marketing cookies.
You can manage your cookie choices through the cookie banner on our website and through your browser settings. Refusing certain cookies may affect some website functions.
Sharing of Personal Data
We may share personal data only where necessary and lawful, including with:
website hosting, IT, and technical service providers;
communications and email service providers;
analytics, consent, or marketing service providers, where used;
legal, accounting, or professional advisers;
public authorities, regulators, or courts where required by law; and
service partners where strictly necessary to fulfil a requested booking or service.
We do not sell your personal data.
Where third-party service providers process personal data on our behalf, we use appropriate contractual safeguards where required.
International Transfers
Because our website is accessible worldwide and some service providers may be located outside the European Economic Area (“EEA”), your personal data may be transferred to or accessed from countries outside the EEA.
Where personal data is transferred outside the EEA, we will ensure that appropriate safeguards are in place, such as:
an adequacy decision by the European Commission;
Standard Contractual Clauses; or
another lawful transfer mechanism under applicable law.
You may contact us for more information about the safeguards used.
Data Retention
We keep personal data only for as long as necessary for the purposes described in this Privacy Policy, including to provide services, comply with legal obligations, resolve disputes, and enforce our rights.
In general:
contact and inquiry data is retained for as long as necessary to respond to your request and for a reasonable follow-up period;
booking-related data is retained for as long as necessary to administer the booking and comply with legal, tax, or accounting obligations;
marketing data is retained until you withdraw consent or object, and for a limited period afterwards to maintain suppression records;
cookie-related data is retained according to the settings of the relevant cookie tools and providers; and
special category data is retained only for as long as strictly necessary for the relevant booking or legal purpose.
We may retain data for longer where required by law or where necessary for legal claims.
Your Rights
If the GDPR applies to you, you may have the right to:
request access to your personal data;
request correction of inaccurate or incomplete data;
request deletion of your personal data;
request restriction of processing;
object to processing based on legitimate interests;
request data portability;
withdraw consent at any time where processing is based on consent;
object at any time to direct marketing; and
lodge a complaint with a supervisory authority.
To exercise your rights, contact us at loopitour@gmail.com
.
We may ask you for information necessary to verify your identity before responding to your request.
If you are in Portugal, you also have the right to lodge a complaint with the Comissão Nacional de Proteção de Dados (CNPD).
Children
Our services are not directed to children, and we do not knowingly collect personal data from children in violation of applicable law.
If you believe that a child has provided personal data to us, please contact us and we will review the matter and, where appropriate, delete the information.
Security
We implement appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites or services, including social media platforms. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies before providing personal data to them.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or processing practices.
When we do, we will update the “Last updated” date above. Where required by law, we will provide additional notice or seek consent.
Contact
If you have questions about this Privacy Policy or wish to exercise your rights, please contact:
Taïbat Vanroth
Trading as: Loopitour
R. Heliodoro Salgado 1, 1170-028 Lisboa, Portugal
Email: loopitour@gmail.com
Phone: (+351) 925 987 650
Last updated: 15.11.2025
